Baltzar ships all orders express from within the European Union. Prices on orders inside the EU include value added tax. Orders outside the EU exclude local value added tax. It is the customers’ responsibility to pay local taxes and import duties when ordering from outside the EU.
Baltzar ships all orders using DHL. Orders placed before 12:00 pm CET are dispatched the same day.
- Express Shipping | Receive your purchase 2-4 days after your order has been accepted.
- Next day delivery | Order by 12pm and have your purchase delivered between 9am-5pm the next business day. (Only available in some countries)
When a shipment leaves a Baltzar store, an email is sent to you with options on delivery. At that point, it will be possible to adjust the delivery to your preference and convenience. Packages can be delivered to work addresses if this is more convenient. If so, enter that address as the delivery address. Please note that it is not possible to make a delivery to a PO Box.
Customers are advised to register a phone number and email address when ordering for DHL to use if needed. Customers will receive a tracking number via email once the order is dispatched. Parcels can be tracked at www.dhl.com
If we for some reason cannot provide our next day-delivery service on your order. We will refund you the service cost.
Baltzar wants all customers to receive high quality products. If there is something wrong with the product received or if your delivery is not as ordered (e.g. wrong or missing product), please contact customer service at firstname.lastname@example.org. If sending an email, please include as many details as possible including order number as well as a picture if there is something wrong with the product.
If you are not completely satisfied with the product, simply return the unused product in its original unbroken packaging within 14 days of receipt for a refund.
When Baltzar receives the product, the value of the purchased product will be refunded but not the original freight cost.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
How to return a product
Baltzar offers all customers a return service. Email email@example.com, stating your order number and what you wish to return. Baltzar will supply you with a shipping label.
Baltzar does not offer free returns but instead seeks to provide an easy and economical service. The same price tariff as on freight charges will be applied on returns and deducted on the refund of your goods. Once Baltzar has received the returned product, it will be inspected and the refund will be processed within 48 hours.
How much is the freight charge?
The freight charge depends on your delivery address.
We provide free Shipping with DHL Express for orders over certain amounts. The amount is based on where you will receive the goods. If the purchase does not reach the above amounts, the shipping cost is applied.
Freight & Return cost:
|Zone||Countries||Free Express Shipping Above||Express Shipping||Next Day Delivery|
|AU||Australia||300 AUD||16 AUD|
|CA||Canada||300 CAD||14 CAD|
|CH||Switzerland||250 CHF||10 CHF|
|DK||Denmark||1500 DKK||90 DKK||180 DKK|
|EU||Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain||€250||€12||€24|
|HK||Hong Kong||2500 HKD||120 HKD|
|NO||Norway||2000 NOK||120 NOK|
|REST OF EUROPE||Andorra, Albania, Armenia, Bosnia and Herzegovina, Bulgaria, Belarus, Gibraltar, Iceland, Liechtenstein, Monaco, Moldova, Montenegro, Macedonia, Serbia, San Marino, Turkey, Ukraine||250€||16€|
|SE||Sweden||Free Shipping 60 SEK return|
|SG||Singapore||400 SGD||24 SGD|
|UAE||United Arab Emirates||1200د.إ||70د.إ|
|UK||United Kingdom||Free Shipping £6 return|
|REST OF WORLD||All countries not mentioned above||$300||$16|