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Delivery & Returns

Baltzar ships all orders express from within the European Union.  Prices on orders inside the EU include value added tax.  Orders outside the EU exclude local value added tax.  It is the customers’ responsibility to pay local taxes and import duties when ordering from outside the EU.

Delivery time

Baltzar ships all orders using DHL.  Orders placed before 12:00 pm CET are dispatched the same day.

Shipping options

  • Express Shipping | Receive your purchase 2-4 days after your order has been accepted.
  • Next day delivery | Order by 12pm and have your purchase delivered between 9am-5pm the next business day. (Only available in some countries)

When a shipment leaves a Baltzar store, an email is sent to you with options on delivery. At that point, it will be possible to adjust the delivery to your preference and convenience.  Packages can be delivered to work addresses if this is more convenient.  If so, enter that address as the delivery address.  Please note that it is not possible to make a delivery to a PO Box.

Customers are advised to register a phone number and email address when ordering for DHL to use if needed. Customers will receive a tracking number via email once the order is dispatched. Parcels can be tracked at www.dhl.com

If we for some reason cannot provide our next day-delivery service on your order. We will refund you the service cost.

Returns policy

Baltzar wants all customers to receive high quality products.  If there is something wrong with the product received or if your delivery is not as ordered (e.g. wrong or missing product), please contact customer service at contact@baltzar.com.  If sending an email, please include as many details as possible including order number as well as a picture if there is something wrong with the product.

If you are not completely satisfied with the product, simply return the unused product in its original unbroken packaging within 14 days of receipt for a refund.

When Baltzar receives the product, the value of the purchased product will be refunded but not the original freight cost.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product.  Otherwise it will not be possible to obtain a refund.

How to return a product

Baltzar offers all customers a return service.  Email return@baltzar.com, stating your order number and what you wish to return.  Baltzar will supply you with a shipping label.

Baltzar does not offer free returns but instead seeks to provide an easy and economical service.  The same price tariff as on freight charges will be applied on returns and deducted on the refund of your goods.  Once Baltzar has received the returned product, it will be inspected and the refund will be processed within 48 hours.

How much is the freight charge?

The freight charge depends on your delivery address.

We provide free Shipping with DHL Express for orders over certain amounts.  The amount is based on where you will receive the goods. If the purchase does not reach the above amounts, the shipping cost is applied.

Freight & Return cost:

 

ZoneCountriesFree Express Shipping AboveExpress ShippingNext Day Delivery
AUAustralia300 AUD16 AUD
CACanada300 CAD14 CAD
CHSwitzerland250 CHF10 CHF
CNChina€250€16
DKDenmark1500 DKK90 DKK180 DKK
EUAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain€250€12€24
HKHong Kong2500 HKD120 HKD
JPJapan¥30,0001,500
KRSouth Korea₩300,000₩15,000
NONorway2000 NOK120 NOK
PHPhilippines₱15,000₱900
QAQatar1200ر.ق70ر.ق
REST OF EUROPEAndorra, Albania, Armenia, Bosnia and Herzegovina, Bulgaria, Belarus, Gibraltar, Iceland, Liechtenstein, Monaco, Moldova, Montenegro, Macedonia, Serbia, San Marino, Turkey, Ukraine250€16€
SESwedenFree Shipping 60 SEK return
SGSingapore400 SGD24 SGD
UAEUnited Arab Emirates1200د.إ70د.إ
UKUnited KingdomFree Shipping £6 return
USUnited States$300$12
REST OF WORLDAll countries not mentioned above$300$16
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