Policies

At Baltzar.com, we strive to provide convenient and reliable shipping options to our customers. Depending on your location, we offer different shipping couriers to ensure your orders are delivered safely and efficiently.

When placing your order, you will have the option to select your preferred shipping carrier based on availability and your location. Shipping options may vary depending on the destination country and specific circumstances; we continuously evaluate our shipping partners and may introduce additional couriers over time.

If you have any specific shipping inquiries or require assistance regarding your order’s delivery, our customer service team is available to help at contact@baltzar.com.

For international orders outside of Sweden, we offer two primary shipping options: UPS and DHL Express. Both are established global logistics companies with strong track records in international shipping.

For orders within Sweden, we use PostNord, a trusted postal and logistics company in Sweden. We work closely with PostNord to ensure your packages are handled with care and delivered to your service point or doorstep promptly.

Prices displayed on Baltzar.com are specific to the country/region you are browsing from and shipping to. Prices include VAT at the applicable rate for orders within the European Union, United Kingdom, and Norway. For customers elsewhere, prices are shown excluding VAT (equivalent to sales tax in the US). The price applicable to your order is the one in effect at the time of purchase.

For the following countries and economic zones, prices are also shown inclusive of any applicable import duties:

• European Union
• Norway
• United Kingdom
• United States

Orders to these destinations ship under DDP (Delivery Duty Paid): Baltzar prepays import duties on your behalf, so the price shown at checkout is the final landed cost — no additional duty is collected on delivery.

United States customers: the price shown includes import duties but not state sales tax. Applicable sales tax is calculated and displayed separately at checkout, based on your shipping state.

For customers outside the regions listed above, prices are shown excluding VAT, and you may be charged import duties or taxes on delivery, which are your responsibility. Contact contact@baltzar.com with any questions.

Current U.S. import rules affecting your order (as of July 2026):

1. The U.S. eliminated the $800 “de minimis” exemption for low-value imports in August 2025. This is a U.S. government policy that applies to imports from all countries, not only the EU — every order, regardless of value, is now subject to duty assessment.
2. Separately, under the EU–US trade framework that took effect July 1, 2026, most goods originating in the EU (including items shipped from Baltzar in Sweden) are subject to a 15% U.S. tariff.

Because Baltzar ships under DDP and pre-pays these charges, both are already reflected in the price shown at checkout — there is nothing further to pay on delivery.

At Baltzar, we prioritise the safety of your purchase during delivery. Once your purchase has been delivered, however, it is no longer covered by our responsibility.

To accommodate your schedule, you may have the option to waive the signature requirement through the courier. Please note the following important points regarding waiving the signature requirement:

• By choosing to waive the signature, you acknowledge and agree to our terms and conditions.
• If no signature is collected upon delivery, you take full responsibility for any loss or damage that may occur after delivery.
• We recommend considering your delivery circumstances and the level of security at your address before deciding to waive the requirement.

There are also regional variations in courier rules that may permit delivery without a signature even if you have not waived the requirement. In such cases, we do not hold responsibility for your order after delivery. We encourage you to monitor your deliveries and collect them promptly. If you anticipate delivery issues, we recommend choosing to have the package delivered to a service point.

At Baltzar, we strive to provide worldwide shipping for our products. However, due to international trade agreements and local customs restrictions, there may be certain items we are unable to ship to your location. If this applies to your order, we will notify you and refund the transaction before fulfillment.

Additionally, transport regulations prohibit the shipment of pressurised or flammable items by air, so we are unable to ship them by air.

If you have any questions or concerns about shipping to your location, please contact our customer service team — we’re here to help.