Frequently Asked Questions

You can cancel your order before it has been fulfilled by clicking here. If your order has not yet been shipped, you may also request a different size or add additional items.

Should you wish to add products, we will send you an updated order confirmation together with a payment link. Once payment has been completed, we will process and dispatch your order.

If you have placed multiple orders that have not yet been shipped, we can also combine them into a single shipment.

For any changes or special requests, please don't hesitate to contact our Customer Care Team. We're always happy to assist.

You cannot create an account with us until after you place your first order. When you make your initial purchase, an account will be automatically created using the email address you provide. After that, you can easily log in to your account to view all your orders and initiate returns.

By having a BALTZAR account, you can also take advantage of these benefits:

- Track your orders and view your purchase history.

- Request exchanges or returns directly from your account.

- Save your address and payment details for quicker shopping in the future.

Prices on our site are shown for your specific country or region. For customers in the EU, US, UK, and Norway, prices include VAT (Delivery Duty Paid shipping).

For all other countries, prices are shown exclusive of VAT (Delivery Duty Unpaid shipping). Import VAT for your region may be charged on delivery, and the recipient is responsible for payment.

We aim to ship all orders placed during weekdays before 3 p.m. Central European Time (CET) on the same day. However, during sale periods or when an item is located at one of our partner stores, it may take up to 48 hours to dispatch your order.

We know that your order is important, and we make every effort to bundle your items if you have ordered multiple products from our partner stores. In such cases, please allow up to 48 hours for your shipment to be dispatched.

Please be aware that if you place an order on a weekend or holiday, we will ship it on the next business day. If you place your order before 3 p.m. on Friday, it will be delivered the following week unless you choose a weekend delivery option.

We offer shipping via UPS, DHL Express, and PostNord, depending on the destination country.

Once your order is shipped, you will receive a separate email with a tracking number to monitor the delivery. Sometimes, this email might end up in your spam or promotions folders, so be sure to check there if you feel like you’ve been waiting too long. Alternatively, you can log into your account and select the relevant order to check its status. Please note that there might be a delay of a day or two before the tracking information is updated by the carrier. If the package appears to be stationary, it’s likely already on its way!

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!

If it's been marked delivered and it's only been one day - sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

All orders require a signature upon delivery. If you are not going to be home or unable to take delivery then your courier will provide you with several alternative options. If at any point you choose to waive a signature upon delivery through any of our couriers, then you must take full responsibility for any loss or damage that may occur.

Read our full shipping policy here.

Once your order has been dispatched, you will receive an email containing your order tracking number to follow its progress online. If you are a registered customer, you can find your tracking number online under My Orders.

We're sorry to hear that. Please contact our support team within 24 hours of delivery with your order number and photos of the damaged or defective item. Our team will review your claim and arrange a replacement, repair, or refund under our warranty policy.

For international orders, customs and import duties may be charged by your country's customs authority depending on local regulations. These charges are the responsibility of the customer and are separate from our shipping fees. We recommend checking your country's import policies before ordering.

If you're not entirely satisfied with your purchase, you can return the unused product in its original, intact packaging within 14 days of receipt for a refund.

Baltzar will refund the product's value. Any standard delivery cost paid at the time of purchase will also be refunded in accordance with applicable consumer law. Additional delivery costs resulting from choosing a delivery method other than the least expensive standard option are not refundable.

We strive to offer a seamless and efficient return process for our customers. To cover the administrative and processing costs associated with returns, a nominal return service fee is applied to each return. This fee ensures that we continue to provide you with a high standard of service while handling your returns.

Would you like to read our Return Policy? Please click here.

If you require a different size or color you are welcome to initiate an exchange. Kindly return the items you no longer need and place a new order online at Baltzar.com. Baltzar will process a full refund for the returned items.

For detailed instructions on initiating a return or exchange, please follow the guidelines provided here.

If there is an issue with the item you ordered, please reach out to us by sending an email to contact@baltzar.com, and we will look into it for you.

When you contact us, please include your order number and photographs of the item. Keep in mind that items damaged due to normal wear and tear, accidental damage, or misuse will not be considered faulty. Your statutory rights are not affected by this policy.

Baltzar is pleased to offer all customers a hassle-free return service. To initiate a return, kindly follow the steps below:

1. Navigate to https://baltzar.com/account.
2. Input your email address.
3. Enter the 6-digit code sent to your email.
4. Click on the "Request return" button.
5. Choose the item(s) you wish to return.
6. If you're looking to exchange for a different size or item, please indicate that.
7. Kindly provide a reason for your return; this helps us enhance our services.

For Swedish orders: If a return label was included in your package, it is now activated. Otherwise, we will send you a digital PDF return label once our customer service reviews your request, usually within one business day.

After obtaining the necessary documents, either drop off your return at the closest drop-off point or arrange a pickup with DHL or UPS. As soon as we receive and validate your returned items, we'll carry out the requested action. Should you not receive any communication from us within the expected timeframe, don't hesitate to reach out at returns@baltzar.com.

Once we receive your return, please allow 3 to 5 business days for our team to inspect the item and process it. You will receive an email confirmation as soon as your return or exchange has been processed. If it has been more than 14 business days since you shipped your return and you have not heard from us, please contact our support team with your order number.

Your refund will be credited back to your original payment method. Please note that it may take an additional 5 to 7 business days for the refund to reflect in your account.

We strive to restock items based on product and brand availability. Our Never Out Of Stock (NOS) items are restocked regularly. To receive notifications, please subscribe to the back-in-stock alert on the product page.

Finding the right size and fit for a garment can be challenging, as sizing can vary between brands. To assist you, we provide a size chart along with product measurements.

To access the size chart for each product, simply click on the "View Our Size Guide" tab located above the available sizes. A new window will open, displaying all the measurements for each garment.

We recommend comparing our measurements to a garment you already own to ensure the perfect fit. If you still have questions or need further assistance, please don't hesitate to contact us. We're happy to provide additional images and measurements to help you make the best decision.

Baltzar recommends adhering to the care instructions provided on the attached garment label for each item you purchase.

If you are uncertain about how to properly wash or care for a product, don't hesitate to contact us, and we'll be happy to assist you.

We maintain our commitment to offering premium quality and sustainable growth, which means our platform doesn't typically feature discounts or promotions, including for events like Black Friday.

BALTZAR accepts the following payment methods. Please note, that available payment options may change depending on the items within your shopping bag. Payment is only debited from your card at the time of dispatch.

Store Credit:

If you have store credit and are logged in to your BALTZAR account at the time of purchase, this payment method will be used automatically. You can pay any remaining balance with a payment method of your choice.

Credit Card:

We accept Visa, MasterCard, and American Express.

Klarna:

At BALTZAR, Klarna offers flexible shopping options. Select Klarna at checkout and follow the instructions to complete your order easily, all with a smooth and secure checkout experience.

PayPal:

When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to BALTZAR.

Apple Pay:

Make sure you are logged in with your Apple ID. If necessary, enter your billing, delivery, and contact information to confirm payment.

Google Pay:

Enjoy a fast, secure checkout with Google Pay. Use your saved payment details for a seamless shopping experience — no card entry is needed.

Shop Pay:

Shop Pay lets you check out quickly and securely on BALTZAR. Save your details for future purchases and enjoy a seamless shopping experience — with just a few clicks.

Yes. You can find and download your invoice from your order confirmation email. If you need a different format or additional details (e.g., for business/VAT purposes), contact our support team with your order number.