Fine menswear since 1906

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Shipping Options:

At BALTZAR, we strive to provide convenient and reliable shipping options to our customers. Depending on your location, we offer different shipping carriers to ensure your orders are delivered safely and efficiently.

For orders within Sweden, we utilize the services of Postnord. Postnord is a trusted postal and logistics company in Sweden known for its extensive network. We work closely with Postnord to ensure your packages are handled with care and delivered to your service point or doorstep promptly.

For international orders outside of Sweden, we offer two primary shipping options: UPS and DHL. Both UPS and DHL are renowned global logistics companies recognized for their excellent track records in international shipping. These carriers provide fast and secure delivery services to various destinations worldwide, ensuring that your orders reach you safely and efficiently.

When placing your order, you will have the option to select your preferred shipping carrier based on availability and your location. We understand the importance of timely and reliable shipping, and we strive to partner with reputable carriers to provide you with the best possible shipping experience.

Please note that shipping options may vary depending on the destination country and specific circumstances. We constantly evaluate our shipping partners and may introduce additional carriers or make adjustments to our shipping options to enhance your shopping experience.

We are committed to delivering your orders with care and efficiency, and we continuously monitor our shipping processes to provide you with the best service possible. If you have any specific shipping inquiries or require assistance regarding your order's delivery, our customer service team is available to help.

Pricing & Duties Policy

The prices displayed on our Site are specific to the country/region you are shipping to and are inclusive of VAT at the applicable rate for orders within the European Union (EU), United Kingdom (UK), and Norway. For customers from other countries, prices will be shown without VAT. It's important to note that prices are subject to change due to currency exchange rate fluctuations, markdowns, and other commercial factors. The price applicable to your order will be the one in effect at the time of acceptance.

For customers in DDP (Delivery Duty Paid) countries (EU, UK, NO), no additional import duties or taxes will be charged. However, for customers outside the DDP countries, import duties, customs fees, and local taxes may apply upon arrival of the order in your country, and you will be responsible for these charges.

Shipping to the United States: The regulation for trading between the European Union (EU) and the USA offers duty-free shipments for any order below the de minimis $800 threshold. This means no charges of duty will apply for purchases less than the threshold on Baltzar.com.

Signing for Your Purchase:

At Baltzar, we prioritize the safety of your purchase during delivery. However, once your purchases have been delivered or signed for, they are no longer covered by responsibility.

To accommodate your schedule, you may have the option to waive the signature requirement through the courier.

Please note the following important points regarding waiving the signature requirement:

By choosing to waive the signature, you acknowledge and agree to our terms and conditions.
If no signature is collected upon delivery, you take full responsibility for any loss or damage that may occur after the delivery is made.
We recommend considering your delivery circumstances and the level of security at your delivery address before deciding to waive the signature requirement.

At Baltzar, we strive to provide a smooth and secure shopping experience. We appreciate your understanding and cooperation in this matter to ensure the successful delivery of your purchase.

Shipping Restrictions:

At Baltzar, we strive to provide worldwide shipping for our products. However, please note that due to international trading agreements and local customs restrictions, there may be certain items that we are unable to ship to your specific location. If this applies to your order, we will notify you once you proceed with the purchase.

Additionally, it's important to be aware that transport restrictions prohibit the shipment of pressurized or flammable items by air. As a result, we are unable to ship such items through air transportation.

We appreciate your understanding and cooperation regarding these shipping restrictions. If you have any questions or concerns about shipping to your location, please don't hesitate to contact our customer service team. We're here to assist you in any way we can.

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How to Return:

Baltzar is pleased to offer all customers a hassle-free return service. To initiate a return, kindly follow the steps below:

Navigate to https://baltzar.com/account.
Input your email address.
Enter the 6-digit code sent to your email.
Click on the \"Request return\" button.
Choose the item(s) you wish to return.
If you're looking to exchange for a different size or item, please indicate that.
Kindly provide a reason for your return; this helps us enhance our services.
For Swedish orders: If a return label was included in your package, it is now activated. Otherwise, we will send you a digital PDF return label once our customer service reviews your request, usually within one business day.

After obtaining the necessary documents, either drop off your return at the closest drop-off point or arrange a pickup with DHL or UPS. As soon as we receive and validate your returned items, we'll carry out the requested action. Should you not receive any communication from us within the expected timeframe, don't hesitate to reach out at returns@baltzar.com.

Returns and Customer Satisfaction:

Baltzar aims for every customer to receive high-quality products and enjoy a satisfactory shopping experience. If there's an issue with the received product or if your delivery doesn't match your order, please contact our customer service at contact@baltzar.com. When reaching out, provide as much detail as possible, including your order number and a photo if there's a problem with the product.

If you're not entirely satisfied with your purchase, you can return the unused product in its original, intact packaging within 14 days of receipt for a refund. Baltzar will refund the product's value, excluding the original shipping cost.

For a successful return, please follow these guidelines:

Ensure all products are returned in their original packaging with all enclosed documentation. Both the packaging and the product should be undamaged. Failing to meet these conditions might make you ineligible for a refund.
Returns not adhering to our policy won't be accepted and will be returned to you.
When returning shoes, include all related items, such as the dust bag and box. When trying them on, stand on a carpeted surface to protect the soles.
Grooming products should be returned unused, unopened, and in original packaging. Note: Candles and fragrance items are final sales and cannot be returned due to transportation restrictions.
For underwear and swimwear, try them on over your own underwear.
Goods are deemed faulty if they aren't of satisfactory quality, fit for purpose, or as described. However, items damaged due to normal wear and tear, accidents, or misuse aren't considered faulty.
We've endeavored to display our product colors on BALTZAR as accurately as possible. However, due to varying device displays, we can't guarantee that the colors you see exactly match the product.
We prioritize your satisfaction and are committed to assisting you with any concerns or issues related to your purchase.

Return Service Fee:

At Baltzar, we strive to offer a seamless and efficient return process for our customers. To cover the administrative and processing costs associated with returns, a nominal return service fee is applied to each return. This fee ensures that we continue to provide you with a high standard of service while handling your returns

Below your markets return service fee:

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Market	Fee
Sweden	80kr
Canada	25 CAD
Denmark	80 DKK
EU	€10
Europe (Outside EU)	€16
Japan	¥3000
Norway	160 NOK
United Kingdom	£10
United States	$15
Australia	30 AUD
Rest of the World	$20
Singapore	25 SGD
South Korea	₩25,000
Hong Kong	HK$150.00
United Arab Emirates	75 AED

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