Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, that you are unable to add an item to an existing order. However, if your order hasn't been shipped yet, there's a possibility of combining two orders into one shipment.Should you require any modifications to your order, kindly reach out to our Customer Care Team at your earliest convenience. We'll endeavour to assist you in any way possible.

You cannot create an account with us before placing your first order. However, an account linked to your email provided during your initial purchase will be created. Afterwards, you can easily log in to your account and view all your orders as well as initiate returns.Additionally, you can also enjoy the following benefits through your BALTZAR account:Track your orders and view previous purchases.Request your exchange or return directly from your account.Save your address and card details so you can shop even more quickly in future.

The prices listed on our site are tailored to the specific country or region of your order and encompass VAT (DDP shipping) for customers in the European Union (EU), United Kingdom (UK), and Norway (NO). However, for all other countries, prices are displayed exclusive of VAT (DDU shipping), indicating that the applicable VAT for your region may be added upon shipment delivery, with the recipient responsible for payment.

Yes, we do ship to the United States.The regulation for trading between the European Union (EU) and the USA offers duty-free shipments for any order below the de minimis $800 threshold. This means no charges of duty will apply for purchases less than the threshold on Baltzar.com. 

We aim to ship all orders placed during weekdays before 3 p.m. Central European Time (CET) on the same day. However, during sale periods or when an item is located at one of our partner stores, it may take up to 48 hours to dispatch your order.We know that your order is important, and we make every effort to bundle your items if you have ordered multiple products from our partner stores. In such cases, please allow up to 48 hours for your shipment to be dispatched.Please be aware that if you place an order on a weekend or holiday, we will ship it on the next business day. If you place your order before 3 p.m. on Friday, it will be delivered the following week unless you choose a weekend delivery option.