If you're not entirely satisfied with your purchase, you can return the unused product in its original, intact packaging within 14 days of receipt for a refund. Baltzar will refund the product's value, excluding the original shipping cost.

To initiate a return, kindly follow the steps below:

1. Log in to your account here.
2. Navigate to My Orders. Choose the order number that includes the item(s) you wish to return.
3. Click on the Request return button.
4. Choose the item(s) you wish to return.
5. If you need to exchange for a different size or item, kindly specify your preference. Please note, for exchanges, a new order will need to be placed through our website at Baltzar.com.
6. Kindly provide a reason for your return; this helps us enhance our services.
7. If a return label was included in your package, it is now activated. Otherwise, we will send you a digital PDF return label once our customer service reviews your request, usually within one business day.
   

After obtaining the necessary documents, either drop off your return at the closest drop-off point or arrange a pickup with DHL or UPS. Please note that it may take up to 14 days for us to receive and process your return. Should you not receive any communication from us within the expected timeframe, don't hesitate to reach out at returns@baltzar.com.